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Core Communication Skills Workbook

Este produto é fornecido e mantido por um fornecedor terceirizado

 

A unique personal development workbook that combines interactive exercises with solid theory and process tools to enhance the reader's learning experience.

Aims - This workbook is aimed at all those who have to communicate as a part of their job role. This may include:

  • Colleagues

  • People from other departments internally

  • External contacts i.e. suppliers, customers, etc.

Content- The workbook covers the following topics:

  • Communication skills

    •

  • Questioning techniques

  • Active listening

  • Assertiveness

    •

  • Building rapport

  • Body language – face to face / over the telephone

  • General rules of giving and receiving feedback 

(Inglês)

Outcomes- On completion of this workbook, you will be able to:

  • Understand and define communication

  • Understand the different questioning techniques

  • Understand the core principles of active listening

  • Understand what makes up rapport

  • Understand and recognize assertion, aggression and passiveness in yourself

  • Understand the general rules of giving and receiving feedback

  • Understand and apply the above skills to your own job role

**BONUS** - Purchase any Personal Development workbook and receive a free copy of the Lessons in People Management e-book by Tom Mochal and Jeff Mochal! (value R$ 99,00)

R$ 109,00

 

Formas de Pagamento:

 

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