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SupportStep™ (V2.0)

 

 

Templates and

Downloads

This page contains downloadable templates described in the SupportStep Application Support Framework.

The template library is password protected for licensed SupportStep users.

Click here for more information.  

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  Glossary
  Terms and Definitions
  Templates
121.1 Environmental Change Notification Template
121.2 Support Status Report
122.0 Application Inventory Template
122.0 Application Server Inventory Template
122.0 Application Server Maintenance List
122.0 Application Maintenance Manual Template
123.0 Client Contacts by Application Template
124.0 Application Primary and Backup Listing
124.0 Skills Inventory per Application
124.0 Skills Inventory per Technology
124.0 Application Users
125.1 Rotating Dispatcher Schedule
125.1 On Call List
129.0 Management Survey of the Support Organization
129.0 Client Problem Ticket Support Survey
129.0 Service Level Agreement
129.0 Service Level Agreement Scorecard Example
140.0 Workload Forecast Template
140.0 Staff Allocation Template
140.0 Workload Actuals vs. Forecast Template
151.0 Disaster Recovery Manual
152.0 Documentation Inventory
161.0 Service Request
161.0 Service Request - New / Modified Report
163.0 Vendor Contact List
163.0 Vendor Software Licensed User Counts
  eBooks
  SupportStep eBook (PDF)
  SupportStep eBook (MS Word) (Company Licenses only)

 

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