150.0 Miscellaneous Topics

Bibliotecas

There are a number of other important aspects of a support organization in addition to making sure that the production applications run successfully and the users have their questions answered. These areas include:

 

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• 151.0 Disaster Recovery

• 152.0 Documentation Inventory

• 153.0 Software Change Management

• 154.0 Coaching and Training

• 155.0 Estimating Larger Work Efforts

• 156.0 Is Support or Project Work More “Valuable”?

• 157.0 Support team Staff Cutbacks

• 158.0 Information Retention

 

Anterior: 141.0 Managing the Support Organization

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