Much of the effort associated
with managing a support team is
making sure the team is
organized and has good support
processes to follow. These are
the primary areas of focus for
the SupportStep Application
Support Framework. Once your
support organization is
structured in an effective way,
you need to manage the workload
on an ongoing basis. This
section describes some of the
planning and financial processes
involved with managing a support
team.
Premium Content for Licensed
Users
The remainder of the section
describes how to manage the
support organization. This
content is available for
SupportStep
licensed users.
Details on managing the support
organization are in the
following sections.
141.0 Managing the Support
Organization
-
Ensuring Proper Support
Coverage
-
Workload Forecast
-
Forecasting Staff Allocation
per Application
-
Workload Actuals vs.
Forecast
-
Support Team Assessment
