This section describes the basic
structure, processes, best
practices, and templates
associated with organizing the
support function. The
SupportStep Application Support
Framework provides guidance on
the details associated with the
services offered, the
applications that are supported,
the clients, the support team,
etc. This section provides the
overall framework needed for the
basic support functions.
Premium Content for Licensed
Users
The remainder of the section
describes how to organize for
basic support. This content is
available for SupportStep
licensed users.
Details on organizing for basic
support are in the following
sections.
