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Today, all major
business processes are
computerized in part or
in whole. Therefore,
every company must have
an application support
organization to ensure
that these business
applications run
successfully and are
error free. These
support groups provide
the backbone services
that keep the production
business applications
going, which in turn
allow the business
itself to keep
functioning. SupportStep
is designed to provide
the information
necessary to
successfully establish
and manage the business
application support
group.
First, let's put The
SupportStep Application
Support Framework™ into
perspective. Support is
a specific type of work
that all organizations
perform. Even though all
companies perform
support, there are many
ways for the support
organization to be
structured. You could
have a dedicated group(s)
that does nothing but
support. You could also
have a group(s) that
performs the support
function, as well as
discretionary
enhancements and
projects. The
SupportStep Framework
describes the support
function and not
necessarily a specific
support organization
model. |
A Note About the Premium
Content in SupportStep
The overall high-level
framework for
SupportStep can be
viewed for free. However,
the majority of the
content of the
SupportStep is password
protected and available
for licensed users. The
price for licensing
SupportStep is a
one-time payment of R$
298,00. A license
agreement and online
registration form are
available on this
website
by clicking here.
After your license
agreement and payment
are received, you will
receive a username and
password to view the
entire SupportStep
framework, including the
corresponding templates.
Questions about this
website or the licensing
process can be directed
to
licencas@tenstep.com.br.
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